Help & FAQs

How can we help?

Everything you need to know about shopping with Hazaar, from student verification to returns and delivery.

Getting Verified

What is student verification?

Student verification confirms you're currently studying at a UK university. Once verified, you'll be able to unlock exclusive student discounts across participating brands on Hazaar.

Who can verify with Hazaar?

Anyone currently studying at a recognised UK university can verify their student status.

How do I verify my student status?

Simply enter your mobile number, confirm the 4-digit code we send you, then choose one of our verification methods through GoCertify. Most students verify in under a minute.

I don't have a .ac.uk email. Can I still verify?

Yes. You don't need a university email address. GoCertify offers multiple ways to verify your student status.

Do I need to verify every time?

No. Once you're verified, simply enter your mobile number the next time you unlock a discount. Your verification remains valid for 12 months.

My verification failed. What should I do?

Double-check the information you've entered and try another verification method. If you're still having trouble, contact the GoCertify support team within the verification pop-up and they'll be happy to help.

Can graduates verify?

Yes. If you still have access to your university email address, you can continue to verify and unlock student discounts for up to three years after you graduate.

Why do I need to verify?

Verification keeps our student discounts exclusive to students and helps our brand partners offer better savings.

Orders & Delivery

Who ships my order?

If you're purchasing directly from Hazaar, we'll dispatch your order. If you've been redirected to one of our brand partners, your order will be packed and shipped by that brand. Delivery information is always shown before you complete your purchase.

How much does delivery cost?

Delivery costs vary by brand and will always be shown before you complete your purchase.

How long does delivery take?

Delivery times vary depending on the brand you're shopping with. Estimated delivery dates are shown on each product or at checkout.

Can I track my order?

Yes. Once your order has been dispatched, you'll receive tracking information from Hazaar or the brand you purchased from.

Why is my order taking longer than expected?

Occasionally deliveries take a little longer due to high demand or courier delays. If your order hasn't arrived within the estimated timeframe, get in touch and we'll help.

Which payment methods do you accept?

We accept major credit and debit cards, and other payment methods displayed at checkout. Payment is processed when you complete your order.

You might also have other payment options available to you, such as "Buy Now, Pay Later" services. You should review and understand the terms and conditions of any third-party payment service providers before using their services. We are not responsible for any issues, disputes, or charges that may arise from your use of third-party payment methods, including but not limited to buy now, pay later services. Your agreement with such payment providers is separate from your agreement with us, and you remain solely responsible for fulfilling your payment obligations under their terms.




How does Klarna work?

Klarna is a "Buy Now, Pay Later" service that lets you split online/in-store purchases into smaller, interest-free installments or pay within 30 days. At checkout, you select Klarna, which pays the Hazaar upfront. You then repay Klarna over time, with options for 4 payments (every 2 weeks) or financing for up to 6-24 months.

Returns & Refunds

How do I return my order?

Returns are handled by the retailer you purchased from. Visit their returns portal or contact their customer service team for instructions.

How long do I have to return an item?

Return windows vary between brands. Please check the retailer's returns policy before sending your item back.

How long does a refund take?

Refund times depend on the retailer but are usually processed within 5–10 working days after your return has been received.

My item arrived damaged. What should I do?

Please contact the retailer you purchased from as soon as possible. They'll arrange a replacement or refund in line with their policy.

Student Discounts

How do student discounts work?

Verify your student status once, then unlock exclusive discount codes across participating brands on Hazaar.

How do I unlock my discount?

Visit any participating brand page and select Unlock Student Discount. If you're already verified, simply enter your mobile number to access your code.

Why isn't my code working?

Check that you're using the code on the correct brand's website and that the products in your basket are eligible. Some exclusions may apply. If you're still having trouble, contact us and we'll investigate.

Can I use my code more than once?

Most student discount codes are single-use. If you'd like to shop again, simply return to the brand page and unlock a new code.

Do all brands offer the same discount?

No. Every brand chooses its own student offer, so discounts may vary.

Why do some products take me to the brand's website?

Some brands sell directly through Hazaar, while others use Hazaar to help students discover their collections before completing their purchase on the brand's own website.

Using Hazaar

What is Hazaar?

Hazaar is a fashion discovery platform built for university students. Discover curated brands, explore outfit inspiration and unlock exclusive student discounts - all in one place.

How does Hazaar work?

Browse brands, discover products and unlock student discounts by verifying your student status. Depending on the brand, you'll either shop directly on Hazaar or be taken to the brand's website to complete your purchase.

Are all products authentic?

Yes. Every product featured on Hazaar comes directly from us or one of our trusted brand partners.

How do I become a brand partner?

We're always looking to work with brands that share our passion for student fashion. Visit our Brand Partners page or get in touch with the team.

How do I become a creator?

Whether you're an experienced creator or just love sharing your outfits, we'd love to hear from you. Get in touch to learn about becoming part of the Hazaar creator community, or tag @justhazaar on social to be featured in Styled By You.

How do I contact Hazaar?

Drop us an email at hello@justhazaar.com or head to our Contact page. We'll get back to you as soon as we can.

Still need help? Contact Us.

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