Terms of service

Last updated: 23/04/2026

1. About Us

We are Hazaar Limited, a company incorporated and registered in England and Wales under company number 12609346 with registered office at 2 Cotton Street, Manchester, England, M4 5BD.

Our VAT registration number is GB432204738.

References in these Terms to “Hazaar”, “we”, “us” or “our” mean Hazaar Limited.

2. These Terms

These Terms and Conditions apply to your use of our website and to any orders placed through Hazaar.

By using our website or placing an order, you confirm that you accept these Terms.

If you do not agree with these Terms, please do not use our website.

3. Eligibility to Order

You must be at least 18 years old to place an order.

If you are under 18, an order may only be placed with the permission and supervision of a parent or legal guardian who accepts responsibility for the order.

Products sold through Hazaar are for private and domestic use only. We may refuse or cancel any order we reasonably believe is being placed for resale or other commercial purposes.

4. About Hazaar

Hazaar is an ecommerce platform giving students and graduates access to products from selected partner brands.

Hazaar sells products directly to customers. Some products are fulfilled and dispatched by our supplier partners on our behalf.

5. Student Verification

Certain offers, promotions, pricing, access benefits, or product drops may be limited to eligible students or recent graduates.

Your first order may be available using a standard email login and one-time verification code. For future purchases, we may require you to verify your student status using a valid academic email address, university credentials, or another approved verification method.

Verification may need to be renewed periodically, including annually.

If we reasonably believe that verification information is inaccurate, misleading, expired, or misused, we may withdraw related benefits, cancel affected orders, reverse discounts, suspend access to promotional offers, or close the relevant account.

6. Products

We make reasonable efforts to ensure that product descriptions, images, sizes, colours, pricing, and availability are accurate.

However:

  • colours may vary depending on your device screen;

  • packaging may vary from images shown;

  • sizing guides are estimates only;

  • minor variations may occur;

  • some product availability information may change between the time you browse and the time your order is processed;

  • some products may be made to order or produced specifically following your purchase, in which case separate cancellation or return terms may apply.

All products are subject to availability.

7. Orders

When you place an order, you are making an offer to purchase products from Hazaar.

After placing your order, we will send an acknowledgement email confirming receipt of your order. This does not mean your order has been accepted.

A binding contract is formed when we send you an email confirming dispatch of your order.

We may refuse or cancel orders before dispatch where reasonably necessary, including where:

  • products are unavailable;

  • payment cannot be authorised;

  • fraud is suspected;

  • pricing or listing errors have occurred;

  • delivery restrictions apply;

  • we reasonably believe an order has been placed for resale or other commercial use;

  • a discount, promotion, or student benefit has been used in breach of these Terms.

If payment has already been taken for an order we cancel before dispatch, we will refund you in full.

8. Pricing and Payment

All prices shown on our website include VAT where applicable unless otherwise stated.

Delivery charges and any additional fees will be shown before checkout.

We accept the payment methods displayed at checkout.

Payment is taken when you place your order.

We use secure third-party payment processors. We do not store your full payment card details.

We may carry out validation checks, fraud checks, student eligibility checks, identity verification checks, and payment authorisation checks before accepting an order. We may also contact you for additional information where reasonably necessary to complete these checks.

If your payment provider refuses payment or authorisation, we will not be liable for any delay or non-delivery resulting from that refusal.

9. International Orders, Duties and Taxes

Some products may be shipped from outside the UK.

Where customs duties, import VAT, handling charges, or similar fees apply, these will be your responsibility unless we clearly state otherwise before checkout.

It is your responsibility to provide any information reasonably required for customs clearance.

Failure to pay customs charges may result in delays, returns, or additional costs for which we may reduce or refuse a refund to the extent permitted by law.

10. Delivery

Delivery options, estimated timescales, and charges are shown on the relevant product page or at checkout.

Delivery times are estimates only and are not guaranteed.

Some products are fulfilled directly by our supplier partners.

We are not responsible for delays caused by events outside our reasonable control, including courier disruption, customs processes, weather events, industrial action, or inaccurate delivery information provided by you.

You must provide complete and accurate delivery information.

Risk in goods passes to you when the goods are delivered to the delivery address provided by you.

Ownership of goods passes to you once full payment has been received and the goods have been delivered.

11. Your Right to Cancel and Return

Your statutory rights under UK consumer law are not affected. Please note that statutory cancellation rights do not apply to certain products, including personalised goods and some genuinely made-to-order items. Where this applies, it will be clearly stated on the relevant product page before purchase.

If you are a UK consumer purchasing online, you generally have the right to cancel your order within 14 days beginning on the day after you receive the goods, subject to legal exceptions.

To exercise your right to cancel, you must tell us within that 14-day period that you wish to cancel.

Once you have told us that you wish to cancel, you must send the goods back to us within 14 days of that notice.

You may also be entitled to additional or extended return periods on certain products or brands. Details of any such extended return periods will be shown on the product page or in our Returns Policy.

To request a return, please use our returns portal or contact customer support.

Returned items must usually be:

  • unworn;

  • unused;

  • in original condition;

  • with tags, hygiene seals, and packaging where applicable.

You are allowed to inspect goods as you would in a shop, but we may reduce your refund to reflect any loss in value caused by handling beyond what is reasonably necessary to establish the nature, characteristics, and functioning of the goods.

Unless the goods are faulty, damaged, incorrect, or not as described, you are responsible for return costs where this is made clear before purchase or in our Returns Policy.

12. Refunds

Refunds will be made to your original payment method.

Where you cancel under your statutory cancellation rights, we will process your refund within 14 days of receiving the returned goods back, or within 14 days of receiving evidence that you have sent them back, whichever is earlier.

We may withhold a refund until we receive the returned goods or evidence of return where permitted by law.

Original delivery charges will be refunded only to the extent required by law. Any upgraded delivery charges are non-refundable unless the goods are faulty or otherwise required by law.

Where a prepaid return label or return handling service is used for a non-faulty return, the relevant return charge may be deducted from your refund where this has been made clear to you.

13. Non-Returnable Items

Unless faulty, damaged, not as described, or otherwise required by law, we may be unable to accept returns or cancellations for:

  • personalised goods or products made to your specifications;

  • genuinely made-to-order products produced specifically for you after purchase;

  • sealed hygiene items once opened;

  • underwear, swimwear, cosmetics, or intimate items where hygiene seals are removed;

  • goods unsuitable for return for health or hygiene reasons once opened;

  • items clearly marked as non-returnable before purchase.

Where a product is personalised or genuinely made to order, this will be made clear on the relevant product page before you place your order.

14. Faulty, Damaged or Incorrect Goods

If goods are faulty, damaged, unsafe, counterfeit, or not as described, please contact us promptly.

Nothing in these Terms limits your legal rights under the Consumer Rights Act 2015.

Where goods do not conform to your legal rights, we will provide an appropriate remedy in line with applicable law. Depending on the circumstances, this may include repair, replacement, refund, or price reduction.

15. Accounts

If you create an account, you are responsible for keeping your login details secure and confidential.

You are responsible for activity carried out using your account unless caused by our fault.

We may suspend or close accounts where we reasonably believe there has been fraud, abuse, misuse of promotions, misuse of student verification, or breach of these Terms.

16. Promotions and Discount Codes

Promotions, discount codes, referral offers, newsletter offers, and student benefits are subject to any additional terms provided with the offer.

Unless stated otherwise:

  • promotions cannot be combined with other discounts or offers;

  • promotions may be withdrawn, suspended, or amended at any time;

  • promotions may be limited to one use per person, household, account, payment method, or order;

  • exclusions may apply;

  • offers have no cash alternative and are not transferable.

We may cancel orders, reverse discounts, withhold promotional credit, or suspend accounts where we reasonably believe a promotion has been used fraudulently, abusively, or in breach of these Terms.

16.1 Welcome Offer – 10% Off First Order

We may offer new customers 10% off their first order when signing up to our newsletter.

Unless we state otherwise at the time of the promotion, the following terms apply:

  • the offer is available to online store customers only;

  • the discount is 10% off the full order value;

  • there is no minimum purchase requirement;

  • the offer is limited to one use per customer;

  • the offer cannot be combined with any other discount, promotional code, or offer;

  • the offer is valid only for the intended recipient and may not be transferred, resold, or reproduced;

  • exclusions may apply where stated on site;

  • if items purchased using the offer are returned, any refund will reflect the discounted price actually paid.

We reserve the right to amend, suspend, withdraw, or refuse this offer at any time where reasonably necessary.

17. Reviews and User Content

If you submit a review, comment, image, video, social content, testimonial, or other material to us or through our website, apps, social channels, campaigns, or direct messages (“User Content”), you confirm that:

  • the content is your own original work, or you otherwise have the right to share it with us;

  • the content is accurate to the best of your knowledge and based on your genuine experience where it is presented as a review;

  • the content does not infringe any third-party rights, including intellectual property, privacy, confidentiality, or publicity rights;

  • the content is not unlawful, misleading, defamatory, abusive, threatening, obscene, discriminatory, offensive, or otherwise inappropriate;

  • the content does not contain malware, spam, or harmful material.

You must not submit fake or misleading reviews, incentivised reviews without clear disclosure, or content intended to manipulate ratings or mislead other customers.

18. Licence to Use User Content

By submitting User Content to us, you grant us a non-exclusive, worldwide, royalty-free, transferable, sublicensable licence to use, reproduce, edit, adapt, publish, translate, distribute, display, and otherwise exploit that User Content in any media for our business purposes, including:

  • on our website;

  • in emails and marketing;

  • in social media content;

  • in paid and unpaid advertising;

  • in product, brand, or campaign pages.

This licence includes the right to use your first name, social media handle, likeness, and any accompanying caption or text you submit with the content, where relevant.

You retain ownership of your User Content.

19. Moderation and Removal of User Content

We are not obliged to publish, use, or retain any User Content.

We may monitor, edit, refuse, remove, or disable User Content at any time where we reasonably believe it breaches these Terms, our policies, applicable law, or the rights of others.

We may also remove reviews or ratings where we reasonably suspect fraud, incentivised manipulation, inauthentic activity, or abuse of our review systems.

20. Intellectual Property

All content on our website, including branding, text, graphics, images, layout, software, and site design, is owned by Hazaar or our licensors.

You may use our website for personal, non-commercial use only.

You must not copy, reproduce, scrape, distribute, modify, republish, or exploit our content without our prior written permission.

21. Website Use

You must not use our website:

  • unlawfully;

  • to transmit malware or harmful code;

  • to interfere with site functionality;

  • to harvest data or personal information;

  • to misuse promotions or verification systems;

  • to infringe the rights of others;

  • to upload or submit false, misleading, or abusive material.

We may suspend, withdraw, or restrict access to all or any part of our website for business, legal, security, maintenance, or operational reasons.

22. Third-Party Services and Links

Our website may contain links to third-party websites, tools, services, or content, including partner brands, payment providers, verification services, and delivery providers.

These are provided for convenience only. We are not responsible for the content, availability, policies, or practices of third-party sites or services.

Your use of third-party services may also be subject to their own terms and policies.

23. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

  • death or personal injury caused by negligence;

  • fraud or fraudulent misrepresentation;

  • breach of your statutory consumer rights.

Subject to the above, we are responsible for foreseeable loss or damage caused by our breach of these Terms or failure to use reasonable care and skill.

We are not liable for:

  • losses that were not foreseeable;

  • losses caused by your misuse of goods;

  • business losses suffered by consumers;

  • delays or failures caused by events outside our reasonable control.

Nothing in these Terms affects your statutory rights as a consumer.

24. Privacy

Our use of personal data is governed by our Privacy Policy.

Please read our Privacy Policy for details of how we collect, use, and protect your information.

25. Changes to These Terms

We may update these Terms from time to time.

The latest version will always appear on our website.

Where changes are material, we may take reasonable steps to notify users.

26. General

If any provision of these Terms is found to be unlawful, invalid, or unenforceable, the remaining provisions will continue in full force and effect.

If we delay or fail to enforce any right under these Terms, that does not mean we have waived that right.

We may assign or transfer our rights and obligations under these Terms where reasonably necessary for our business. This will not affect your rights under these Terms.

These Terms, together with any documents expressly referred to in them, form the entire agreement between you and us in relation to your use of the website and your purchase of products from us.

27. Governing Law

These Terms are governed by the laws of England and Wales.

If you are a consumer resident in Scotland or Northern Ireland, you may also bring proceedings in your local courts.

28. Contact Us

For customer support or questions about these Terms, please contact us using the contact details shown on our website.